We assisted HomeServe in expanding 
its brand into the German market

The hardest part is knowing when simple is actually simple enough.

Esther Huber & Cristina Gatti
Product Designers

We assisted HomeServe in expanding 
its brand into the German market

The hardest part is knowing when simple is actually simple enough.

Esther Huber & Cristina Gatti
Product Designers

From market challenges to a winning strategy in just 8 months

We shaped HomeServe’s product strategy & market entry through research & design optimization.

The project drove HomeServe, an international insurance brand, successfully penetrate the German market by optimizing its digital experience and customer acquisition strategy

We conducted in-depth market and audience research to uncover local customer preferences and pain points
We ran 4 testing cycles, using market insights to refine the product strategy, A/B test landing pages, and optimize conversion rates
We revamped the website’s messaging, improved its visual hierarchy, and ensured more transparent communication
We streamlined the checkout funnel with a step-by-step process, guiding the customer smoothly to purchase completion
Services
UX Innovation
MVP AI Build
Digital Transformation
Industry
Insurance
Client type
Hyperscalers
Duration
1 year

We looked around for an agency that could handle agile proposition testing, which is quite a unique skill set, and work on our timescales, and Bonanza delivered exactly that.

Sarah Thurston
Product & Marketing Director

Early-stage companies fail to thrive in new markets because they don’t localize their strategy

The client had a strong global presence but lacked insights into the German audience, leading to misaligned ads and website experiences, which resulted in lower conversions

Lack of deep audience and market understanding

Poor website user journey and communication

Overcomplicated checkout funnel UX

Missed opportunities for customer engagement and conversion

Agile testing for data-driven market expansion

We used structured testing to validate different propositions and refine the product strategy with real user data, aiming to identify the most effective messaging and positioning for a strong market fit

Defining hypotheses

Optimizing strategy through testing variants

Iterative refinement

Validating the winning proposition

HomeServe’s digital success:
proven metrics that accelerated growth.

70% drop in cost per lead

Achieved through precise targeting and conversion rate optimizations

122% increase in weekly leads

Indicating improved engagement and user trust

+180 customers
in 8 months

Demonstrating successful market penetration and acquisition

Schedule a call with our digital innovation experts.

We engage selectively, committing to only a few bespoke software development projects at a time. Introductory consultations are complimentary and obligation-free-to evaluate strategic alignment with your unique goals prior to collaboration. Clarity precedes commitment.